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Women in Leadership Program Enrolls 1,000 Students

eCornell’s Women in Leadership certificate program has reached a major milestone, enrolling 1,000 students since it launched in January 2017.

Authored by Dyson School professor Deborah Streeter, the Women in Leadership certificate program identifies issues facing women in leadership positions and offers actionable strategies to address them.

Women hold just 5.2 percent of CEO positions at top companies and are underrepresented at every level of workplace leadership. They earn just 78 cents for every dollar a man makes; the gap is even wider for women of color.

“Every day at work, women must present a very public face of leadership, one which balances being powerful and effective with being ‘nice.’ There isn’t much room for error as they navigate the so-called double-bind,” Streeter said. “But while participating in the Women in Leadership certificate program, each woman has an intimate and confidential setting to apply the course content to her own life and context. This is a rare, private opportunity for reflection and personal career-building, separate from the professional environment they share with colleagues.”

Throughout the program’s five courses, women learn how to recognize and navigate gender dynamics in the workplace, advocate for themselves and their teams, and strengthen their emotional intelligence to stand out as a leader of men and women.

“Since completing the program, I am more cognizant of the way in which I speak. I avoid softening my message with apologetic words, and I am bolder when articulating my ideas. These courses empower female professionals to embrace leadership opportunities that once seemed too daunting,” said Laura Woodard Clark, corporate communications officer at P&S Surgical Hospital.

Upon completion of this certificate program, students receive a Women in Leadership Certificate from the Cornell SC Johnson College of Business.

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New Certificate Program Teaches Dietitians Skills to Elicit Change

Cornell University’s director of wellness, Beth McKinney, has developed an online certificate program for registered dietitian nutritionists. The Nutrition Counseling certificate provides RDNs with client-directed counseling techniques they can use to elicit clients’ best thinking and results. Each course in the program provides six Continuing Professional Education (CPE) units for a total of 24 CPEs.

McKinney, a certified health education specialist and RDN who teaches an undergraduate course called Nutrition Communications and Counseling to upper level dietetics majors, has distilled her experience, and social cognitive learning theory, into an online program that allows RDNs to systematically learn, practice and hone their counseling skills.

“There’s a gap between the nutrition knowledge we learn in school and our ability to help clients make real changes. Even if most RDNs learned client-directed counseling, many haven’t had sufficient opportunities to practice it. These courses provide not only the techniques to transform behavior, but also videos in which practitioners can see counseling in action,” said McKinney, MSEd, RDN, CHES.

The Nutrition Counseling certificate, offered through eCornell, is comprised of four online courses that can be completed in three to five hours per week:

  • Getting into the client-directed counseling mindset with tools to develop self-awareness.
  • Mastering new, empathic ways to respond to clients that elicit more information and uncover problems from their perspective.
  • Motivational goal setting techniques that bring out clients’ best thinking.
  • Translating nutrition information to diverse clientele, using your authentic voice.

The program is open only to RDNs in the U.S. Students who complete all courses receive a Nutrition Counseling certificate from Cornell’s Division of Nutritional Sciences.

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Hotel School Offers Online Food and Beverage Management Certificate

With more Americans eating out than ever before, today’s food service operations rely on food and beverage managers for sales growth, profitability and cost control in an increasingly competitive marketplace.

The School of Hotel Administration has launched a new Food and Beverage Management online certificate program to give food and beverage managers an opportunity to develop the specific operations and management skills necessary to drive sustainable results.

“From menu development, to guest service management, to revenue analysis, supply chain management and employee training, this program provides professionals with essential tools to improve operations and become value-driven supervisors. Students gain hands-on experience through exercises, projects and tools, combined with insights from some of today’s most influential food and beverage industry players,” said Alex Susskind, associate professor of food and beverage management and faculty co-author of the program.

Offered through eCornell, students can learn the essentials of managing and operating a successful food and beverage business in three to five hours per week, over three months. Participants take five courses and one elective, preparing them to:

  • design and optimize menus;
  • manage the food and beverage supply chain;
  • use a systematic inventory purchasing and management process to minimize loss;
  • assess revenue with a Restaurant Revenue Management system;
  • build guest loyalty through performance standards, service recovery strategies and better guest feedback methods; and
  • effectively lead and engage employees to improve operational performance.

The certificate is recommended for food and beverage professionals, from front-line to general management, who want to improve their operation.

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Cornell Engineering online project management certificate launches

According to Deloitte, the successful organizations of the future will likely be those that can “move faster, adapt more quickly and learn more rapidly.” A total of 15.7 million new project management jobs are expected to be created this decade, as organizations position themselves to create the speed and agility today’s digital world demands.

Now, professionals can build skills for the project-driven future with eCornell’s new Project Management online certificate program, while accumulating 50 education hours toward a Project Management Professional certification.

“This program is for anyone who works in a project environment, regardless of function or industry,” said faculty author Linda Nozick, professor and director of Civil and Environmental Engineering at Cornell. “Professionals gain a concise understanding of today’s project management space, learn practical skills and tools, and address crucial behavioral issues affecting project success.”

The Project Management program includes five online courses that can be completed over three months, in three to five hours per week. Students will learn and practice how to:

  • Get organized: Schedule, track and control projects using work breakdown structures, project networks, Critical Path and PERT calculations;
  • Plan and manage resources: Combat “creeps” in scope, budget, effort and time by identifying critical project resources over the course of the project, resource leveling, “crashing” or “fast tracking” certain tasks and understanding behavioral dynamics;
  • Manage risk: Understand types of project risk, and use tools to conduct a risk analysis, assess risks associated with forcasting project duration, understand how heuristics and biases effect decision-making;
  • Track performance and forcast future performance using earned value management (EVM) to summarize project performance across budget, deliverables and schedule as work unfolds;
  • Think agile: Learn the agile project management mindset, where best to use it, and how it differs from waterfall and LEAN methodologies.

The Project Management certificate is relevant for team leaders, managers, and individual contributors from any functional area who are responsible for the success of projects.

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NYC workshops bring the best of Cornell to business leaders

Through a new series of workshops, Cornell University is bringing its best to busy executives in New York City. The half-day morning workshops are a collaboration across the Cornell SC Johnson College of Business, the ILR School, Cornell Tech and Cornell’s online and executive education programs and eCornell. They are designed to maximize value for senior talent and organizational development executives by providing multifaceted perspectives and peer networking in midtown Manhattan.

The format was an ideal fit for 36 executives from some of the world’s largest companies, who gathered this summer for the second workshop, Uncovering the Leader Within: A Workshop on Women in Leadership. In four hours, Cornell presenters shared research- and practice-based insights as attendees shared personal experiences, brainstormed in two breakout sessions and connected during lunch.

“Cornell’s event brought experience from all corners of the school, especially their work with varied audiences – undergrads, MBAs, executives – and practitioners from different industries. This created a great forum to hear about interesting approaches to consider in my own work,” said Lisanne Biolos, director of executive talent development for KPMG.

Other executives echoed Biolos’ sentiments, adding that the sessions created an important space for personal and professional reflection.

“One of the reasons I was most interested in participating in this program was that it offered a chance to talk about critical and strategic thinking with women who are human resources professionals,” said Risa Mish, professor of the practice of management at the Samuel Curtis Johnson Graduate School of Management.

Shantelle Williams, director of global talent development at MasterCard, said: “Life is busy and I tend to use every moment serving my customers – people leaders at MasterCard located all over the world. But like the shoemaker’s child running barefoot down the street, as an HR leader, I made time to attend this workshop as an investment in myself.”

Creating more spaces for this kind of professional development is Erik Michielsen’s goal as regional director of executive education at Cornell SC Johnson. The workshops grew out of a desire to harness Cornell’s thought-leadership to offer professionals better opportunities to engage with faculty and each other. It requires Michielsen to get buy-in from a cross-section of Cornell faculty, schools and organizations to give adult learners a better understanding of the broad knowledge the university offers for career development.

“Our corporate learners live in a world of collaboration and cross-functionality, so we’re following suit by breaking down silos to bring out the best in Cornell and bring people together to benefit this community in a focused way,” said Michielsen.

As part of its “One Cornell” strategy, the university launched its integrated Cornell SC Johnson College of Business to unify the university’s three accredited business programs. The unification provides faculty more varied opportunities for research collaboration and outreach.

Executive outreach is especially important for faculty in Cornell SC Johnson and the ILR School, whose academic interests emphasize applied business management and organizational development. Opportunities to engage with this audience, and learn from them, happen now in multiday custom executive education programs and increasingly online through eCornell certificate programs. Executive workshops like Women in Leadership offer a new, scalable option for face-to-face interaction.

Workshops are planned for New York City and San Francisco this fall, but Michielsen envisions the concept spreading beyond the Cornell SC Johnson to make an even larger impact.

“We hope others can learn from our model and replicate it to collaborate across schools and platforms,” Michielsen said. “We can make an exponential impact by working together. We can do so much more.”

 

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New eCornell WebSeries Highlights Breakthrough Opportunities at the Intersection of Health, Hospitality, and Design

— Experts from Cornell Institute for Healthy Futures broaden ways to do well by doing good. —

In the United States, an aging population is living and working longer, while many adults struggle with lifestyle diseases and stress over money, safety, and an uncertain future. At Cornell University, experts at the innovative Cornell Institute for Healthy Futures (CIHF) are striving to meet these challenges and uncover entrepreneurial opportunities by combining hospitality, environmental design, and health policy and management to improve service in healthcare, wellness, and senior living. Now, professionals can explore this transdisciplinary approach with eCornell’s newest WebSeries, the Innovations in Health, Hospitality, Design, and Senior Living channel.

“By the numbers, senior living, healthcare, and wellness are industries poised for growth. But those numbers are people, and good business means serving people well in all settings and throughout their life. These WebCasts explore how CIHF is collaborating across disciplines to uncover breakthrough solutions for all stakeholders,” said Rohit Verma, CIHF executive director.

Through monthly one-hour WebCasts, subscribers to the Innovations in Health, Hospitality, Design, and Senior Living channel gain insights from experts in Cornell’s School of Hospitality Management, and its College of Human Ecology and renowned Sloan Program in Health Administration. Live participants also can go deeper with Q&A sessions and audience exercises.

Future WebCasts will cover:

  • Entrepreneurship in health, hospitality, and design
  • Innovations in senior living design and care
  • Service excellence in home health care
  • Behavioral health environments
  • Wellness and medical tourism, including hotel design and operations

The Innovations in Health, Hospitality, Design, and Senior Living channel is eCornell’s newest WebSeries, a service providing professionals with on-demand insights from Cornell experts that spark interest, spur education, and advance careers.

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About eCornell

As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, and leadership. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

About the Cornell Institute for Healthy Futures (CIHF)

The Cornell Institute for Healthy Futures is the first academic center in the country to combine hospitality, environmental design, and health policy and management into a broad-based platform to improve service in healthcare, wellness, and senior living. To achieve this goal, the institute develops and supports multidisciplinary educational programs, sponsors and disseminates research, and hosts conferences, roundtables, meetings, and practicum projects.

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New York City Nonprofit Partners with Cornell University to Help Close Unemployment Gap, Prepare Underserved Youth for Foodservice, Customer Service, and Hospitality Jobs

— Free program connects services, training to local economy —

The nonprofit STRIVE New York has broadened its impact on urban youth unemployment by partnering with eCornell and local city organizations to launch Serve UP Harlem, an initiative to prepare 18- to 24-year-olds for career paths in food service, customer service, and hospitality. The free two-week program combines Cornell University’s Service Excellence On-Demand online training with job readiness training, basic financial literacy, and employer connections and case management through the East Harlem Talent Network (EHTN), STRIVE’s place-based hiring initiative. Serve UP Harlem launched in January 2017 and was developed with support from the Youth Opportunity Fund, led by the Citi Foundation and America’s Promise Alliance.

“STRIVE’s success is based on the relationships we build and the partnerships we forge in support of our young people and local economy,” said Phil Weinberg, STRIVE’s President & CEO. “Partnering with Cornell University and accessing their hospitality expertise allows us to provide a level of training to our students that they would not have access to otherwise.”

Since January, many of Serve UP Harlem’s 70 graduates have entered hospitality internships or begun the job application process with support from program staff. That support is enhanced by an integrated network of STRIVE partners: the EHTN, Operation HOPE, Cornell University, Hospitality Made Great, and local businesses in Harlem and Upper Manhattan. Students also build their personal networks through small classes, working together to complete the online Service Excellence training and then behind the scenes inside restaurants, wine stores, and hotels.

For graduates, the combination of Cornell’s Service Excellence training and STRIVE’s services through Serve UP Harlem provides the connections—and confidence—they need to build a positive vision for their future in the workforce. They leave the program with an in-demand skill set that differentiates them from other applicants, helping to close the youth unemployment gap and pave their way toward success.

“If I could complete this training, then I know I can do other education, training, or skills programs too and be successful,” said Daquan, who graduated the training in February.

The success of Serve UP Harlem’s six graduated cohorts has spurred STRIVE to pursue ongoing funding for the program, enabling them to help more young adults in New York City pursue successful career paths in foodservice, customer service, and hospitality.

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About Cornell’s School of Hotel Administration

The School of Hotel Administration at the Cornell SC Johnson College of Business is shaping the global knowledge base for hospitality management through leadership in education, research, and industry advancement. Accredited by the Association to Advance Collegiate Schools of Business (AACSB), the school provides management instruction in the full range of hospitality disciplines, educating the next generation of leaders in the world’s largest industry. Founded in 1922 as the nation’s first collegiate course of study in hospitality management, the Cornell School of Hotel Administration is recognized as the world leader in its field.

About eCornell

As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, and leadership. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

About STRIVE

STRIVE is a leading workforce development organization, headquartered in New York City, with 21 U.S. based Affiliates. STRIVE’s mission is to help individuals acquire the life-changing skills and attitudes needed to overcome challenging circumstances, find sustained employment, and become valuable contributors to their families, their employers, and their communities. STRIVE’s comprehensive job training and career development services include its signature CORE job readiness workshop, as well as a range of vocational skills programs that prepares graduates with industry-recognized credentials in a variety of sectors. Since its founding in 1984, STRIVE has helped over 70,000 men and women transform their lives.

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Cornell’s New Certificate Program Teaches Essential Legal Concepts Every Business Manager Should Know

— Courses build legal acumen, confidence to navigate business law —

Business managers, both in corporate settings and startups, make dozens of decisions with legal implications every day. Yet a recent CEB survey found that 60 percent of the middle managers who make the majority of those decisions don’t fully understand their legal consequences. That’s not just risky, it’s a major missed opportunity. Now, eCornell’s new executive certificate, Essential Legal Concepts for Business Leaders, brings fundamental legal knowledge to decision making, empowering professionals to pinpoint and plan for legal issues and work with legal counsel for the best business outcomes.

“Businesspeople don’t need to be lawyers, but they must know the legal effects of conduct, how to minimize risks, and how the law can create value in business. This certificate program provides a rare opportunity to learn on-the-job from leading academics and practicing lawyers with deep understanding and experience,” said Eduardo M. Peñalver ’94, Allan R. Tessler Dean and Professor of Law at Cornell Law School.

The new certificate program contains four courses, each designed to be completed over two weeks in three to five hours per week. In the first course, Embracing the Basics of Business Law, students learn how to research laws and court cases related to their business, recognize the pros and cons of different business structures, and identify the legal duties they may have in their roles. From this foundation, students move to Structuring Business Agreement for Success, a valuable module introducing the structure and components of contracts and how to analyze them to negotiate successful business deals. In Exploring Specialty Areas of Law, students get a high-level review of unique legal issues related to employment, real property, taxes, startup financing, and litigation. From compliance to capital funding to legal ways to reduce business taxes, this module provides a perfect introduction to specialty areas of law. The final course is Working with Legal Professionals, in which students learn how to identify when legal counsel is needed, select a lawyer, and work effectively with lawyers as business partners.

The new Essential Legal Concepts for Business Leaders Certificate presents important knowledge for all professionals, but is especially relevant for mid-level managers in large companies and senior managers in startup organizations. The curriculum, developed by ten Cornell law professors and five practicing attorneys, provides rich legal insight students can use immediately in their jobs—enhanced by videos, downloadable tools, projects, and discussions. Students who complete this program receive a Cornell University Certificate and also may earn professional Continuing Education Units (CEUs).

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About eCornell
As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including hospitality, management, marketing, human resources and leadership.  Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, ultimately earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

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Centerplate Invests in Guest Experience: Entire Management Team Completes the Cornell University Service Excellence Program

Centerplate today announced the training of its entire leadership team through Cornell University’s Service Excellence On-Demand Training program. Centerplate’s management team successfully completed the eight Service Excellence lessons, and then a multi-day capstone session in Nashville, TN featuring hospitality industry veteran Jayne Griswold of Griswold Hospitality and Elizabeth Martyn from Cornell’s School of Hotel Administration. Centerplate will be using this research-based approach to service as it sets new goals and objectives to enhance the quality of the guest experience.

In collaboration with eCornell, the Cornell School of Hotel Administration delivers innovative research and educational opportunities in a format appropriate for industry leaders and executives. By leveraging the Cornell partnership, Centerplate is committing to investing in its employees, its front-line service standards, and honing the core of its service experience. During the training process, Centerplate managers learned a critical thinking framework for service, including necessary tools that can be applied to both service delivery and service process design for any interactive situation with both internal and external customers.

Griswold Hospitality specializes in customer experience by establishing service and facility standards that prioritize the guest’s journey and provide a well-defined framework for employees to operate within. This provides a tool for service measurement and establishes the basis for a robust employee recognition program. Centerplate’s alignment with Griswold Hospitality positions the company to improve its guest experience through metrics and data analysis, tracking the impact of its investment, and taking strategic action through service training.

“Hospitality is not just what we do. It’s how we make people feel. This partnership with Cornell reinforces that for all of us, and gives us a tangible education that enriches our skills as hospitality providers,” said Centerplate CEO Chris Verros. “The Cornell program, from one of the most respected hospitality schools in the country, really helps us stay true to our mission of providing a superior level of human service in each and every one of our venues.”

The Service Excellence program distills leading industry research and data-backed approaches to service delivery into a format that is appropriate, relatable, and applicable to operators. The training was authored by Elizabeth Martyn, SHA ‘07 School of Hotel Administration at Cornell University, and features eight online lessons, each 30 – 45 minutes in length, with content covering topics including as contextual sensitivity, verbal and non-verbal communication, listening, empathy and more.

Over 250 participants, all Centerplate employees at the managerial level and above, were tested and graded on their mastery of the content. Each Centerplate team member was recognized for successful completion of the Service Excellence training from Cornell University’s School of Hotel Administration. On-going implementation of standards and data tracking continues at Centerplate’s 300+ venues.

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About eCornell
As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including hospitality, management, marketing, human resources and leadership.  Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, ultimately earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

About the School of Hotel Administration at the Cornell SC Johnson College of Business

The School of Hotel Administration at the Cornell SC Johnson College of Business is shaping the global knowledge base for hospitality management through leadership in education, research, and industry advancement. Accredited by the Association to Advance Collegiate Schools of Business (AACSB), the school provides management instruction in the full range of hospitality disciplines, educating the next generation of leaders in the world’s largest industry. Founded in 1922 as the nation’s first collegiate course of study in hospitality management, the Cornell School of Hotel Administration is recognized as the world leader in its field.

About Griswold Hospitality Partners

Griswold Hospitality is a customer experience firm that believes that differentiation is found through memorable service delivery. A foundation of service standards follows the customer journey and the employees’ path to delivering a product or service, ultimately bringing your brand promise to life. Add measurement, training and recognition programs to foster a culture of engaged employees who have clear deliverables and result in an improved customer experience. Leveraging over twenty years in the luxury hospitality industry, with leadership roles at both Forbes Travel Guide and United Airlines, Jayne Griswold brings an acute attention to detail, passion for excellence and an intuitive sense for what is critical to the customer experience.

About Centerplate

Centerplate is a global leader in live event hospitality, “Making It Better To Be There®” for more than 116 million guests each year at more than 300 prominent entertainment, sports and convention venues across North America, Europe and the United Kingdom. Centerplate has provided event hospitality services to more than 30 official U.S. Presidential Inaugural Balls, 14 Super Bowls and 22 World Series. Visit the company online at Centerplate.com, connect via Twitter @centerplate, Instagram @Centerplate_ or Facebook.com/centerplate.

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eCornell’s New Data Analytics Certificate Equips Professionals to Translate Big Data into Actionable Business Insights

— Program is essential step in data science career, ranked best job in America for 2017 —

Data scientists and data analysts are hot commodities; they were ranked the #1 job in America for 2017 by Glassdoor and named the sexiest job of the 21st century by Harvard Business Review. Demand for these roles—and their intersecting skills in business, statistics, and programming—is driven by organizations swimming in data but hamstrung by a shortage of employees with the critical mindset needed to translate it into meaningful decisions. Yet educational institutions lag in preparing students for these jobs. To close the gap, Cornell University is now offering professionals the opportunity to earn an executive certificate in Data Analytics so they can build core fluency in data analysis and a foundation for further technical study.

“Data analysis requires professionals to be informed consumers of data. Technical knowledge is necessary, but it’s actually even more valuable to know which questions to ask, how to ask them, test them, and translate them into business intelligence. Done well, data analysis provides a valid narrative business leaders can follow to make more successful strategic decisions,” said Chris Anderson, Ph.D., the certificate’s faculty author from Cornell University.

The Data Analytics certificate consists of three intensive courses that provide professionals with an essential understanding of how and why data is used to create value in business: Understanding and Visualizing Data, Implementing Scientific Decision-Making, and Using Predictive Data Analysis. Each three-week course builds the analytical mindset, starting with what data is, and moving into how to visualize data and build predictive models and reporting. Students strengthen their ability to connect data to decisions—learning how to make inferences about data samples and analyze relationships across data to predict future outcomes, with the option to use datasets from their own companies.

Courses offer step-by-step “How Tos” for all statistical processes and teach universal Excel-based analysis tools. From data visualization to predictive analytics, Professor Anderson combines accessible terminology with his wide-ranging experience in management science and statistics to teach skills that translate across software platforms.

The Data Analytics certificate is a critical credential for today’s professionals across many industries, complementing several eCornell certificate programs in marketing, leadership, revenue management, and human resources. For students new to statistics, courses expose them to the fundamentals and remove barriers to getting started. Professionals with deeper statistical knowledge will learn to ground data in the language of business decisions, and current data analysts will enhance their ability to communicate with key audiences and make meaning out of data. Senior executives will also become more critical consumers of data, and better able to guide and manage analysts productively.

Students who complete the program receive an Executive Certificate from Cornell University and will earn 0.6 Professional Continuing Education Units (CEUs) for each course completed.

 

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About eCornell
As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including hospitality, management, marketing, human resources and leadership.  Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, ultimately earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.