Twitter for Rookies

Still not certain whether you should take the Twitter plunge? Or do you consider yourself a Twitter Rookie? The best way to determine its value is to give it a try. Focus on using Twitter professionally rather than personally – including staying current with local, national, and global news. This post offers simple best practice suggestions for setting up your profile and getting started as part of eCornell’s Tech Tuesday series from The Denovati Group.

First: Why Use Twitter Professionally at All?

As far as I’m concerned, every professional can benefit from having a Twitter account. That doesn’t mean we all have to care what people are having for lunch, who the mayor of the local Home Depot is, or what celebrities are doing, thinking, or selling. It also doesn’t mean that we have to share (or overshare) the banalities of our own lives, amass hundreds or thousands of followers, or strive for a high Klout score.

Contrary to popular perception, media hype, and the passionate proclamations of early-adopters and Twitter mavens, Twitter views itself as an “information network” rather than a “social network.” Specifically, as described on the About Twitter page,

Twitter is a real-time information network that connects you to the latest stories, ideas, opinions and news about what you find interesting. Simply find the accounts you find most compelling and follow the conversations.

This description directly addresses the first item in my Twitter Worst Practices post: namely, the insidious and somewhat tyrannical assumption that all Twitter users must tweet. Reluctance to talk or share via Twitter is one of the primary reasons many later adopters are still hesitant to sign up. The reality is that Twitter is an incredibly powerful listening channel. It offers fantastic opportunities for everyone – especially busy professionals – to receive and screen a high volume of news, information and resources efficiently and effectively. It is perfectly appropriate to open a Twitter account with the intent to just listen. You never have to send a single tweet. Twitter even says so themselves:

You don’t have to build a web page to surf the web, and you don’t have to tweet to enjoy Twitter. Whether you tweet 100 times a day or never, you still have access to the voices and information surrounding all that interests you. You can contribute, or just listen in and retrieve up-to-the-second information. Visit to learn more about what’s yours to discover.


Best Practice Suggestions

Here are my best practice suggestions for setting up your profile and getting started. To keep things simple, I am going to focus on using Twitter professionally rather than personally, including staying current with local, national, and global news.

Choosing a Username (i.e., Your Handle)

  • Keep it short – 10 characters or fewer
  • Devise something that connects to your personal and/or professional identity, but be careful not to infringe on someone else’s brand
  • Make sure it won’t embarrass you, your colleagues, or your organization (i.e., no cutesy names or nicknames, no off-color humor)
  • Think about how the handle will read/sound to others, particularly when it’s viewed in all lower-case letters

Including a Picture (yes, you should have one)

  • You don’t need to restrict yourself to a headshot, but you should choose an image that accurately and appropriately reflects your professional identity
  • Make sure you have the right to use the image
  • Pick something that is both clear and attractive in a thumbnail version

Adding Your Name, Website, & Bio

  • Name: Use your real name
  • Website: If you don’t have a website to link to, link to your LinkedIn profile
  • Bio: Since you only have 160 characters, it’s okay to use key words in creating your bio rather than trying to craft a sentence. Remember to focus on your professional identity rather than your personal identity. It’s okay to include some relevant personal information, but be careful about including things that could be misperceived or might undermine your professional brand. If you have a LI headline/tagline you like, and it fits, by all means include it here.

Setting Up Mobile Access: Because tweets are like headlines, they’re extremely easy to digest and manage in small bites. That makes them perfect for what I call “interstitial time” – e.g., when you’re commuting or traveling, while waiting for someone, before you’re ready to get out of bed in the morning. To facilitate that, make sure you set your account up to send your tweets to your phone (i.e., via 40404) and/or download one of the Twitter apps to your phone and/or tablet.

Following Others

  • Accounts to target
    • Local, national, and international news sources
    • Professional and industry associations
    • Academic and research institutions, including your alma mater(s)
    • Your own organization, clients, prospects, competitors
    • Organizations you’d like to work for
    • Bloggers and thought leaders
  • Tips
    • Make sure you’re following official accounts
    • Get ideas from checking out the accounts followed by others and/or those recommended by Twitter
    • Review an account’s activity before deciding whether it’s a valuable source for you
    • If the volume of activity becomes overwhelming, find a way to dial things down by unfollowing some of the noisier and/or less valuable accounts

Restricting Followers: Assuming you don’t plan to start tweeting initially, you should make your account private by selecting the “Protect my Tweets” option. This way, no one will be able to follow you without your permission. Doing so will not affect your ability to follow others.

Building Twitter into your Schedule

  • Tune in at least once a day, for 5-15 minutes
  • Scan headlines and either follow the links to items that pique your interest or forward them to yourself via email to read later

Learning the Language and Basic Conventions

  • The best way to learn is to immerse yourself in the Twitter stream and glean meaning from the activity itself
  • Here’s a simple set of Twitter symbols and terms to get you started:
    • @ is used in front of a Twitter handle to directly reference an account; it also creates a hyperlink to their account
    • #, aka a hashtag, is a way of collecting tweets around a specific topic or theme; it also creates a hyperlink to a page of tweets that include the hashtag
    • RT = retweet (i.e., sharing someone else’s tweet)
    • MT = modified tweet (i.e., resharing someone’s tweet after modifying the text)
    • FF = Follow Friday, a way of recommending specific accounts to follow (fading practice)
  • You can also identify typical Twitter conventions by watching the activity of others, but don’t assume it’s all good – best practices are constantly evolving
  • If you see something you’re not sure about, check out the Twitter Glossary or the Twitter Basics section of the Help Center to learn more

Click here to view the original post on the Social Media in Organizations (SMinOrgs) website and access related resources.