How Tech and Social Media Now Drive the Travel/Hotel Industry

I was in NYC last week, along with Hotel Administration Dean Michael Johnson, to present my new research on how travel review web sites and hotel-industry elasticity are forming a tidal wave of change in 2013.

We were at the Westin New York at Times Square in Manhattan, as part of the Inside Cornell series, a monthly series featuring researchers and experts working at Cornell University’s centers in Ithaca, Manhattan and around the world. Click here to view the video.