I was in NYC last week, along with Hotel Administration Dean Michael Johnson, to present my new research on how travel review web sites and hotel-industry elasticity are forming a tidal wave of change in 2013.
We were at the Westin New York at Times Square in Manhattan, as part of the Inside Cornell series, a monthly series featuring researchers and experts working at Cornell University’s centers in Ithaca, Manhattan and around the world. Click here to view the video.
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