Rethinking Traditional Guest Satisfaction

Historically, hotels have relied on extensive post-stay surveys and mystery shoppers to ascertain service levels,¬†customer satisfaction, and areas for improvement. Today, online reviews are providing hoteliers with rich data about guest satisfaction to help them please customers. In addition, online …

Read More

5 Best Practices for Managing Online Feedback

What a difference a few years make in your reputation

When I started working at Revinate in 2010, I spent a lot of time speaking to hoteliers about why it is so important to monitor online feedback and proactively engage with …

Read More