Customer Service Week Q&A with Cornell hotelie grad

In honor of Customer Service Week 2018, Cornell Hotelie grad Kelly To recently spoke with eCornell about the value of customer service from the perspective of a recent Cornell Hotel School grad.

Kelly is a 2018 graduate of Cornell’s Hotel School, …

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Empower Your Team Through Servant Leadership

Servant Leadership is fast-becoming a prominent leadership style, and for good reason: It tends to increase trust and collaboration among team members, helps to build coalitions and community, and promotes ethical business practices.

While many leaders use the power of their …

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How to Develop Your Personal Brand (And Live Up to It)

What adjectives would you use to describe yourself? Would your coworkers, friends and families use the same terms?

Pamela Stepp, who teaches leadership assessment at Cornell’s ILR School, joined eCornell’s Chris Wofford for a WebCast focusing on how to develop a …

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Women in Leadership Program Enrolls 1,000 Students

eCornell’s Women in Leadership certificate program has reached a major milestone, enrolling 1,000 students since it launched in January 2017.

Authored by Dyson School professor Deborah Streeter, the Women in Leadership certificate program identifies issues facing women in leadership positions and …

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How to Recognize and Build Upon Your Talents

Worried that you’re just not cut out for entrepreneurship? Don’t be.

Gallup’s Entrepreneurial Profile 10 (EP10) assessment has outlined the top ten talents of entrepreneurs and each and every one of us has them within us.

As Mona Anita Olsen, an assistant …

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Ten Tips to Power Up Your Presence

Learn ten tips for how to power up your personal presence in the workplace and increase your awareness of the image you project.
Are you projecting your best self at work?

As anyone with even a rudimentary understanding of communication knows, our …

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Women are “Bossy” and Men are “Decisive”

What Gender Stereotypes Really Mean in the Workplace and How to Overcome Them

Susan Fleming is a senior lecturer at the Cornell School of Hotel Administration, specializing in entrepreneurship and women in leadership. She’s a veteran of Wall Street and no …

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