In honor of Customer Service Week 2018, Cornell Hotelie grad Kelly To recently spoke with eCornell about the value of customer service from the perspective of a recent Cornell Hotel School grad.
Kelly is a 2018 graduate of Cornell’s Hotel School, …
Servant Leadership is fast-becoming a prominent leadership style, and for good reason: It tends to increase trust and collaboration among team members, helps to build coalitions and community, and promotes ethical business practices.
While many leaders use the power of their …
What adjectives would you use to describe yourself? Would your coworkers, friends and families use the same terms?
Pamela Stepp, who teaches leadership assessment at Cornell’s ILR School, joined eCornell’s Chris Wofford for a WebCast focusing on how to develop a …
eCornell’s Women in Leadership certificate program has reached a major milestone, enrolling 1,000 students since it launched in January 2017.
Authored by Dyson School professor Deborah Streeter, the Women in Leadership certificate program identifies issues facing women in leadership positions and …
Worried that you’re just not cut out for entrepreneurship? Don’t be.
Gallup’s Entrepreneurial Profile 10 (EP10) assessment has outlined the top ten talents of entrepreneurs and each and every one of us has them within us.
As Mona Anita Olsen, an assistant …
Having spent many years as a business consultant, Stephanie Thomas says she has “a long history with risk.” But although many people view risk as a negative thing, Thomas says that risk is more like the flip side of opportunity.
Now …
Women may have more professional opportunities today than ever before in history but the unfortunate reality is that they still earn less than men on the whole, thanks to a persistent gender wage gap. The most commonly cited statistic in …
Learn ten tips for how to power up your personal presence in the workplace and increase your awareness of the image you project.
Are you projecting your best self at work?
As anyone with even a rudimentary understanding of communication knows, our …
What Gender Stereotypes Really Mean in the Workplace and How to Overcome Them
Susan Fleming is a senior lecturer at the Cornell School of Hotel Administration, specializing in entrepreneurship and women in leadership. She’s a veteran of Wall Street and no …
Global studies have found that words traditionally defined as feminine in nature, such as expressive, reasonable and loyal, are the words that people most commonly list as the competencies they want to see in their leaders. But if people favor …